Last updated: October 2026. This policy explains what information Tennessee Valley Chimney ("we") collects through tvchimney.com and how we use it. It's written in plain English on purpose.
What we collect. When you submit our quote form, we receive the information you type: your name, phone number, email (optional), your area, the service you're interested in, and any message you write. When you browse the site, standard server logs record basic technical data (pages requested, browser type, approximate location from IP) as part of normal web hosting.
How we use it. Quote form submissions are used for one thing: responding to your request — by phone, text, or email, whichever you used. We may keep your information in our customer records if you become a customer. We do not sell, rent, or share your personal information with marketers, period.
Cookies & analytics. This site does not set marketing cookies. If we add analytics later, this policy will be updated first and any such tools will be configured to anonymize visitor data.
How long we keep it. Quote requests that don't become appointments are kept briefly for follow-up and then removed. Customer records are retained as required for business and tax purposes.
Your choices. You can ask us to update or delete your contact information anytime by emailing the address on our contact page. You can browse this site without submitting anything at all.
Questions. Ask us anything about this policy via the contact page — a real person answers.
Note: replace this boilerplate with counsel-reviewed language appropriate for your business before production launch.
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